Terms of Service

Welcome to Nokhada. By visiting our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our site or placing an order.

1. Overview

This website is operated by Nokhada. Throughout the site, the terms “we”, “us”, and “our” refer to Nokhada.
By accessing or using our website, you agree to be bound by these Terms of Service and any additional policies referenced here, including our Privacy Policy and Shipping Policy.

If you do not agree with these terms, please do not use our website.

2. Eligibility

To use this website or make a purchase, you must:

Be at least 18 years old, or
Have permission from a parent or legal guardian
Provide accurate and complete information when ordering

3. Store Terms

You may not use our products for any illegal or unauthorized purpose.
You must not transmit any malware, viruses, or harmful code through the website.

Violation of these terms may result in termination of your access to the site.

4. Product Information

We aim to display accurate information about our dhow models, including sizes, photos, and descriptions.
However:

Colors may vary slightly due to lighting and screen settings
Sizes are approximate since models are handcrafted
Availability may change without notice

We reserve the right to update product details at any time.

5. Pricing and Payments

All prices listed on our website are in UAE Dirhams (AED) unless stated otherwise.
We reserve the right to:

Modify prices at any time
Correct any pricing errors
Cancel orders affected by pricing inaccuracies

Payments are processed securely through trusted payment gateways.
By placing an order, you authorize us to charge the provided payment method.

6. Order Acceptance

After placing an order, you will receive a confirmation message.
An order is considered accepted only when:

Payment is confirmed, and
The order is processed for shipping

We may refuse or cancel an order if:

The item is out of stock
Incorrect information was provided
Fraud or unauthorized activity is suspected

A full refund will be issued for cancelled orders due to our error.

7. Shipping and Delivery

By placing an order, you agree to the terms outlined in our Shipping Policy.
Delivery timelines are estimates and not guaranteed.
We are not responsible for delays caused by the courier or events beyond our control.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.
We accept returns only if an item arrives damaged or defective and is reported within 24 hours of delivery.

All sales are final for undamaged items.

9. Intellectual Property

All content on this website, including images, text, graphics, logos, and product designs, is the property of Nokhada and is protected by copyright laws.

You may not:

Copy, reuse, or distribute our content without permission
Use our brand name, logos, or images for commercial purposes

10. Limitation of Liability

Nokhada is not liable for:

Any indirect, incidental, or consequential damages
Loss of data, profit, or business opportunity
Issues caused by misuse of our products
Delays outside our control (courier delays, weather, etc.)

Our maximum liability is limited to the amount you paid for your purchase.

11. Prohibited Activities

You agree not to:

Use the website for fraudulent or unlawful purposes
Attempt to bypass security features
Interfere with site operation or servers
Use the site to collect data or personal information of others
Upload harmful or malicious code

12. Third-Party Services

Our website may use third-party tools or services (such as payment processors or analytics).
We are not responsible for the policies or practices of third-party providers.

13. Changes to the Terms

We may update these Terms of Service at any time.
Changes will take effect immediately once posted on this page.
Continued use of the website constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates.
Any disputes will be resolved under UAE jurisdiction.

15. Contact Information

For questions regarding these Terms of Service, you may contact us:

Email: info@nokhada.com
Phone / WhatsApp: +971 58 837 6856
Location: AB Plaza 8, Dubai, UAE